Frequently Asked Questions

Can I Move My Pet?
Pets cannot be carried on the moving van. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your Sun Moving agent will be glad to suggest alternate ways to ship your pets safely. Ask for a copy of the helpful Sun Moving booklet "Moving With Pets."

Can I Move My House Plants?
You may prefer to transport your house plants in the family car. However we can reassure you that the plant will be in the same condition before the move (physical elements).

How Long Does It Take To Move?
This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling. Because the furnishings of the average household will not fill a van, it is often necessary for two or more shipments to be loaded on the same van. Each shipment is carefully sectioned off from the others. With the help of Sun Moving's computer-assisted dispatching system, pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the truck, as well as shipment weight.

When Should I call Sun Moving & Storage?
The earlier, the better. It's wise to give from four to six week's notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule. We'll do our best, of course, to comply with the dates you prefer or the nearest possible alternatives. Why not give us a call?

Do I Need An Estimate?
A Sun Moving agent will make a pre-move survey of your household goods to be transported. A pre-move survey is needed to determine the approximate cost of a move and the amount of van space your goods will occupy. Your Sun Moving agent will compute the approximate cost and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved. There is no charge for the estimate. Keep in mind that estimates (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual weight of your shipment, the distance it travels, and the services that you authorize or which become necessary to handle your shipment. Charges for local shipments are generally calculated on an hourly basis. There may be a minimum number of hours required.
However most of our customers prefer hourly rate for moving as they find it the most suitable. Speak to us and well assist you further on this matter.

How Much Will My Move Cost?
Unless you have been given a flat rate estimate, the exact cost of your move cannot be determined until after your move, or by calculating how many hours would be needed by 2 movers to move your home/office. There is a 1 hour travel time on all hourly rate moves!

What is Travel Time?
This is the time it takes for the movers to get to and back from your address. This is used by all motor carriers which provide interstate transportation of household goods.

How And When Should I Pay?
Payment for your Sun Moving move can be made by one of the following methods: cash, money order or cashier's check. In addition, the American Express® Card, Discovery Card, Visa® or MasterCard® can be used to pay for interstate moves only. Checks are accepted on proof, and of cource we accept cash too!
Payments must be made at the end of the move, unless otherwise discussed.

Can My Possessions Be Stored Temporarily?
If you are unable to take immediate possession of your new residence, your belongings can be stored in a local Sun Moving warehouse. Sun Moving provide safe storage facilities for holding your goods until you're ready for them. However, you are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse. If your goods are placed in storage, there will be an additional charge for the valuation or insurance coverage provided for your shipment, call us to discuss your move personally.

Will My Furnishings Remain Clean?
Sun Moving's exclusive clean trucks and carefull movers provide a clean, safe move.

Do My Appliances Need Special Attention?
Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, icemakers and the pickup arm on a phonograph should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move. It is the owner's responsibility to see that appliances are serviced for shipment before they are loaded on the truck.

Can I Pack My China, Glass and Crystal?
Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company (see Packaging link on the left). However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack. Be sure to select a sturdy container with a lid. Place a two- or three-inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective, "padded nest." Pack the heaviest items on the bottom and the lighter ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton "Fragile," and list the contents on the outside. Be sure to seal the carton with tape. Cartons, paper and tape may be purchased from Sun Moving agent for a modest cost. Wardrobe boxes can be rented for free (interstate moves only).

Can I Pack My Clothes In A Chest Or Dresser Drawers?
We prefer you to use our wardrobe boxes. However lightweight clothing - sweaters, shirts, blouses, and lingerie - may be left in the drawers. Do not fill drawers with heavy items such as books, table linens or sheets, which can damage the piece of furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak.

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